Journal of Sustainable Tourism
Editors: Bill Bramwell (Sheffield Hallam University) and Bernard Lane (Visiting Research Fellow, Sheffield Hallam University)
|
Volume: 10 Number: 1 Page: 82–88
|
|
|
|
|
The Disability Discrimination Act: Time for the Stick?
|
|
Graham A. Miller and Emma Kirk
|
|
This paper explores the extent to which the UK tourism industry has accepted the increased standards of performance under the new Disability Discrimination Act. The research utilises the mystery shopper
technique to request basic information from 210 randomly selected companies from various sectors of the tourism industry. The request stated that the mystery shopper is visually impaired and would like
to use the services provided by the company. Results show generally an extremely low ability of organisations to meet the simple requests made, although some sectors of the industry were more able to comply
than others.
© Multilingual Matters 2002
Full text PDF
|
